Summary of Rental Conditions
This document contains a brief summary of our rental conditions.
The full details of our rental contract do apply. Rates quoted are in Australian dollars.
Rental Charges
Daily rates are calculated on a 24-hour period and rates include
unlimited kilometres.
Branches
Apollo has car rental branches in Adelaide, Alice Springs,
Brisbane, Cairns, Darwin, Melbourne,Perth and Sydney. The 4wd Landcruiser is also
available to and from Broome. Branches are open seven days a week, 8am to 4:30pm.
Branches will be closed Christmas Day, New Years Day and Good Friday.
Transfer
Vehicles must be collected and returned to our branches
(not airports). Transfers to and from the Apollo branch are not included in the rental price.
It is the client.s responsibility to get to and from the depot.
Taxes
Our rates include 10% GST. A charge of 2.5% of the total cost will
be levied to cover state government taxes, duties and associated costs.
Credit Cards
Our preferred payment method is by credit card. We only accept Visa,
MasterCard, American Express and Diners Club. American Express and Diners Club will incur
an additional 4% surcharge fee on any transaction (including the Bond).
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars.
Due to exchange rate fluctuations there could be some variance in the amount refunded compared
to the amount initially charged. We do not accept any liability for variances up or down.
Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration
The minimum rental for 2wd vehicles is three days. The minimum rental
period for 4wd vehicles is five days.
One Way Rentals
A one way rental has a minimum rental period of at least seven days.
One way rentals are available subject to the minimum rental periods (ask for details).
2wd Vehicles
No one way fee applies. Except for a one way rental into or out of the Northern Territory/Western
Australia which attracts a $350 fee. Apply the NT rates for a one way rental out of the NT. Apply
the East Coast/Perth rates for all other one way rentals.
4wd Vehicles
A one way rental fee of $200 is charged for rentals 20 days or less per segment.
Driver’s Licence and Minimum Age
A valid, non-provisional, state or overseas driver’s licence is required.
If the driver’s licence is not in the English language (eg German, French, Chinese etc) then an
international driver’s licence is also required. The driver’s licence must have been held for at
least two years and be valid for the whole length of the rental. The original driver’s licence
must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.
Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as
campground guides.
Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle
consultation. This includes explaining all the interior and exterior features of the vehicle as
well as driving tips.
Baby Seats
Baby seats (must be pre-booked) suitable for children under 3 years of age
can be fitted to all vehicles. Cost is $20 each per rental.
Booster Seats
Booster seats (must be pre-booked) suitable for children between 3 and 8
years of age can be supplied for all vehicle models. Cost is $20 each per rental.
Multiple Rentals
Consecutive rentals can be combined to qualify for a long-term discount rate.
Australia and Zealand rentals as well as car and motorhome rentals can also be combined for long-term
discounts providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new
vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals
are treated as separate rentals under the one way fee and minimum rental period conditions.
Broome Rentals
An additional charge of $500 applies to all rentals picking up or
dropping off in Broome. This is in addition to the one way fee if applicable. Only the 4wd Toyota
Landcruiser is available to be rented to or from the Broome branch.
Travel Restrictions
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads
or well maintained access roads less than 5 kilometres long to recognised campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to
the following remote areas with the express written permission of Apollo: Any Islands, Tasmania,
Simpson Desert, Gunbarrel Highway, Cape York (North of Daintree River), Oodnadatta Track,
Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track,
Cape Leveque, Bungle Bungles and any other remote area. No Vehicle is permitted on the
last 2 kilometres of the Lennard River Gorge Road, the Canning Stock-route, The Lost City in
Litchfield Park and the Telegraph Road section of the road to Cape York.
All vehicles types are not allowed to travel into Tasmania.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain
areas due to adverse road or weather conditions.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after
the rental has commenced, they first must obtain authorisation from the Apollo Head Office.
Subject to the change being approved, an additional charge of $700 will be charged.
Rental Extension
If the customer wishes to extend the rental whilst on hire,
they must first obtain authorisation from Reservations. This is subject to availability.
The extra cost of an extended rental must be paid by credit card over the telephone or at an
Apollo Branch immediately on confirmation of the rental extension. The additional days will
be at the Gross Rate available at the time of the extension.
Failure to obtain authorisation will result in the renter being charged double the
daily gross rental rate.
Repairs
Although we run late model vehicles, it may happen that small repairs
are required. Repairs up to $50 may be affected without authorization and will be reimbursed unless
the damage is caused by the renter. For amounts over $50, Apollo will need to be informed in advance.
All vehicles are enrolled in the Australian Automobile Association and 24hr emergency
roadside assistance is available.
Traffic Infringements
We reserve the right to charge the renter for any speeding or
parking fines, traffic infringements or road toll fines. An additional administration fee of
$60 will apply to cover the costs of processing.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen
circumstances, we reserve the right to substitute an alternative vehicle without prior
notification and at no extra cost. This shall not constitute a breach of contract and does
not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will
not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our
liability is limited to a refund of the hire charge or in the case of mechanical failure
(unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Cancellation Fees
If cancelled less than 7 days prior to pick up - 50% of Gross Rental
If cancelled on the day of pick up or no show - 100% of Gross Rental
There is no refund for late pick up or early return of vehicle.
Booking Amendments
If an amendment is made to the rental dates within 14 days of collection,
no refund will be made if the length of hire is shortened (that is; the rental will be charged at
the number of days originally booked). A relocation fee may apply if the collection or return
location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Travel Insurance
We strongly recommend that clients ensure they take out the highest
level of Travel Insurance.
PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other
vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of
the accident, the renter may be entitled to claim for your personal injury against the third party
insurance of the party responsible for the accident. The extent of such third party insurance varies
in different States and Territories and Apollo strongly recommends that all passengers take out
their own Personal Injury Travel Insurance.
If the renter is responsible for the accident the Vehicle’s third party insurance should cover the
renter for the liability except where the renter has committed a breach of the Vehicle’s third party
insurance eg drink driving.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a
third party. However the renter is responsible up to the amount of the applicable Liability for the cost
of such damage to third party property, or to the rented Vehicle. The renter is also responsible for
the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability
applies in respect of each claim, not per rental. In addition to the Liability an administration fee
of $60 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is
reported to Apollo, not at the completion of the rental Period. The Liability will be refunded if
Apollo is successful in recovering the cost of the damage from the third party.
Standard Liability
2wd Vehicles
Apollo.s rental charge includes a Standard Liability of $2,000. With this Option a Bond of $2,000 will
be collected. The Standard Liability can be reduced by taking the following Reduction Option:
Liability Reduction Option
A Liability of $250 applies. The Option can be purchased by paying to Apollo $18 per day. The
maximum amount payable for this Option is $720 (i.e. 40 days rental). With this Option a Bond
of $250 will be collected.
4wd Vehicles
Apollo.s rental charge includes a Standard Liability of $5,000. A Bond of $5,000 will be collected at
the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card.
The $5,000 will be debited to the credit card account immediately. The Standard Liability can be
reduced by purchasing one of the following Reduction Options:
Reduction Option 1
A Liability of $2,500 applies. This Option can be purchased by paying to Apollo $20 per day. The
maximum amount payable for this Option is $1,000 . i.e. 50 days rental.
With this Option a Bond of $2,500 will be collected.
Reduction Option 2 (VIP Cover)
A Liability of $250 applies. This Option can be purchased by paying to Apollo $35 per day. The
maximum amount payable for this Option is $1,750 . i.e. 50 days rental.
With this Option a Bond of $250 will be collected.
Single Vehicle Accident Liability
For all vehicle types, if a Single Vehicle Accident (an accident involving
just the rental vehicle) occurs in the Northern Territory or Western Australia an additional
Liability of $1500 will always apply.
Bond
On pick up a Bond is payable to Apollo by cash, AU$ traveller.s cheques
or by an open signed credit card imprint with an authorization obtained (sufficient funds must be available)
for the amount of the Bond. Personal or company cheques are not accepted.
If the Bond is given in cash or AU$ traveller.s cheques then the renter.s passport must be presented on pick up.
Due to security reasons the refund will be by Apollo.s company cheque, which is sent to the renter.s home
address from the Apollo Head Office.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of
fuel and all other terms of the Rental Contract have been complied with. If there is damage to the
vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of
the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is
insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or
regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage to the awning, overhead or underbody of the Vehicle.
Rates/Terms/Conditions
Are subject to change without notice.
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